Edulla (“Edulla”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy (“Policy”) describes our practices with respect to your personal information and how you can contact us.
Edulla provides a chatbot service for current and prospective students on U.S.-based college and university websites (the “Edulla Service”). We take measures to protect the privacy of all visitors, users, and others who access our Service (“you” or “Users”). This Policy applies to our website located at https://edulla.ai/ and any other websites owned and/or operated by Edulla, and your use of the Edulla Service (collectively, our “Service”).
Intended For Users in the United States
Edulla operates in accordance with the laws of the United States. The Service is intended for use by individuals located in the United States. By using this Website, you acknowledge that any personal information you provide may be transferred to and processed in the United States.
Accessibility
Persons with disabilities may obtain this privacy notice in alternative formats upon request by contacting us at support@edulla.ai.
This Policy applies only when Edulla is collecting or otherwise processing personal information for Edulla’s purposes, i.e., when Edulla—either alone or in common with other entities—is a data controller and therefore determines the purposes for which and the manner in which any personal information is processed.
When Edulla processes personal information on behalf of its customers (e.g., colleges and universities), we act as a data processor, and our processing of those data is governed by our agreement(s) with the customers. In such cases, please refer to the privacy policies of the respective colleges or universities.
Edulla may engage third-party vendors or subcontractors (e.g., for hosting, analytics, or other services) to support our Service. Specifically, we use Amazon Web Services (AWS) for data hosting and storage. We ensure that these third parties are bound by contractual obligations to process personal information in compliance with applicable data protection laws and this Policy.
For purposes of this Policy, personal information is any information that identifies or may identify a specific individual. Examples of personal information we may collect and the purpose for which it may be used include, but are not limited to:
Contact Information and Chat History
Edulla commits to full compliance with the Family Educational Rights and Privacy Act (FERPA) when handling any student education records. Any information collected through our chatbot that constitutes an education record under FERPA will be protected in accordance with that law.
Note: We do not purposefully collect any sensitive personal information such as demographic information, health data, or information related to minors.
How Information Is Obtained
We may disclose personal information that we collect or you provide as described in this Policy:
We may share your personal information with third-party vendors or service providers who perform services on our behalf, such as Amazon Web Services (AWS) for data hosting and storage. These parties are contractually obligated to maintain the confidentiality of personal information and to use it only for the purposes for which we disclose it to them.
We may also disclose your personal information to third parties as required to:
We do not send promotional emails directly to users. However, the colleges or universities we work with may send communications to you. To opt out of communications from colleges or universities, please refer to their respective privacy policies. Edulla is not responsible for fulfilling such requests once personal information has been shared with the institution.
Edulla cares about the security of your information and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information we collect. While we employ reasonable measures to protect your personal information, no system can be 100% secure. By using the Edulla Service, you acknowledge that any transmission of personal information is at your own risk. We cannot guarantee the security of your information and will not be liable for any breach of security unless such breach is caused by our negligence.
Edulla will retain your personal information for up to one (1) year unless longer retention is required by law or for legitimate business purposes, such as compliance with educational regulations like FERPA. If your personal information has been shared with a college or university, their retention policies may apply.
To request deletion of your personal information, please contact us at legal@edulla.ai. We will respond to your request within two (2) weeks. Please note that due to the nature of our Service and our agreements with colleges and universities, we may not be able to fulfill certain requests directly and may refer you to the relevant institution.
Edulla does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to use the Service. The Service and its content are not directed at children under the age of 13. We do not have specific age verification methods in place. If we learn that we have collected personal information from a child under age 13 without verified parental consent, we will delete that information promptly. If you believe we might have information from a child under 13, please contact us at legal@edulla.ai.
Depending on applicable federal, state, and/or local laws, you may have certain rights with respect to your personal information. Under applicable law, you may have these rights:
How to Exercise Your Rights
To exercise your privacy rights, please contact us at legal@edulla.ai. We will respond to your request within two (2) weeks. Please note that due to the nature of our Service and our agreements with colleges and universities, we may not be able to fulfill certain requests directly and may refer you to the relevant institution. Edulla is not responsible for fulfilling such requests once personal information has been shared with the institution.
Edulla does not process or store user data outside of the United States. All data is processed and stored within the U.S. through our service providers like Amazon Web Services (AWS).
By using the Edulla Service, you agree to indemnify and hold Edulla harmless from any claims, damages, or liabilities arising from your use of the Service or the actions of third parties, including colleges or universities. Edulla will not be liable for any indirect, incidental, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.
If you have any questions or comments about this Policy or our privacy practices, please contact us at:
Email: legal@edulla.ai
We may update this Policy from time to time. If we make material changes to how we handle personal information, we will notify you by posting the updated Policy on this page with a new effective date. We encourage you to review this Policy periodically for any updates.
