A chatbot is a computer program that simulates human conversation through voice commands or text chats. It’s powered by artificial intelligence (AI) and natural language processing (NLP). Chatbots are designed to automatically engage in conversations with people who visit your website or use your app.
To get started, students simply need to type in their question or concern. The chatbot will then review a database of frequently asked questions (FAQs). If it can't find an answer to the student's question, it will escalate the inquiry to a live person.
What are the Benefits of Using Chatbots? There are many benefits of using chatbots for both colleges and students. For colleges, chatbots can free up staff time by handling simple inquiries that don't require human interaction. This allows admissions counselors to focus on more complex issues that require personal attention. Chatbots also provide a convenient way for students to get answers to their questions without having to wait on hold or schedule an appointment. They can get answers anytime, anywhere – even if it’s 2 AM on a Sunday morning. And because chatbots never get tired or lose patience, they can provide consistently excellent customer service.
College admissions can be a long and complicated process. From the initial inquiry to the first day of classes, each individual requires a shockingly high number of touchpoints to transition from prospective student to an enrolled, active and engaged member of the school community. AI technology like chatbots enable colleges and universities to quickly and efficiently provide support for current and potential students. For many school officials, it’s an unintended benefit of adopting the software.
Colleges and universities across the country are beginning to adopt AI technology like chatbots to provide better support for their students. For many school officials, it’s an unintended benefit of adopting the software. Chatbots offer a convenient way for students to get answers to their questions without having to wait on hold or schedule an appointment. They can get answers anytime, anywhere – even if it’s 2 AM on a Sunday morning. And because chatbots never get tired or lose patience, they can provide consistently excellent customer service. Consider implementing a chatbot at your school!
