When you’re a leader in the world of higher education, it seems like the questions are endless.
Admissions, financial aid and now pandemic-era restrictions and requirements. It can be challenging for administrators, faculty, staff and students to keep up. That’s where chatbots come in. A chatbot is a computer program that can simulate a conversation with a human. They’re designed to handle simple, repetitive tasks so humans can focus on more complex tasks. In higher education, chatbots can provide 24/7 support for students, faculty and staff.
There are four main types of chatbots: menu-based, keyword-based, single-tenant and multi-tenant.
Here’s what you need to know about each one:
Menu-based chatbots give users a list of options to choose from. They’re great for simple tasks like setting an appointment or ordering food.
Keyword-based chatbots understand natural language and can answer questions without pre-programmed responses. They’re great for more complex tasks like providing customer support or troubleshooting technical issues.
Single-tenant chatbots are designed for a specific use case or industry. They’re great for organizations with specific needs, like hospitals or banks.
Multi-tenant chatbots are designed to be used by multiple organizations. They’re great for organizations that want to save time and money by using a pre-trained model.
Chatbots are a valuable tool for higher education institutions because they provide 24/7 support for students, faculty and staff. There are four main types of chatbots: menu-based, keyword-based, single-tenant and multi-tenant. Menu-based chatbots give users a list of options to choose from and are great for simple tasks like setting an appointment or ordering food. Keyword-based chatbots understand natural language and can answer questions without pre-programmed responses; they’re great for more complex tasks like providing customer support or troubleshooting technical issues. Single-tenant chatbots are designed for a specific use case or industry; they’re great for organizations with specific needs, like hospitals or banks. Multi-tenant chatbots are designed to be used by multiple organizations; they’re great for organizations that want to save time and money by using a pre-trained model.
